The early-access rules in plain language.

Who can use Alfaaz

Alfaaz is intended for adults (typically a son, daughter, or other adult family member) who are managing memoir preservation for an elder. By creating an account you confirm that you are at least 18 years old and have the right to enrol the elder you are adding, including using their WhatsApp number for the conversations Alfaaz will run on their behalf.

Each early-access account currently supports one elder. Multi-elder households (for example, both parents) will be supported as the product expands. Until then, write to us before signing up two elders so we can do this together rather than splitting your family's memoir across two unrelated accounts.

Acceptable use

When using Alfaaz, you agree not to:

• Harass, coerce, surveil, or impersonate the elder, or use Alfaaz to extract information against their will.
• Sign up an elder who has not consented to participate, who is not in a position to consent, or who has asked you to stop.
• Upload unlawful content, content that infringes someone else's rights, or content that endangers a child.
• Probe, scan, or otherwise abuse Alfaaz's infrastructure, integrations, or security boundaries.
• Use Alfaaz for any commercial scraping, AI training data collection, or resale of family stories.
• Attempt to access another family's account, memoir, or recordings.

Your responsibilities as the family member

You are responsible for keeping your account credentials safe, for telling the elder what Alfaaz is doing on their behalf, and for managing who in your family can read the memoir as it grows. If your elder ever asks you to stop, pause Alfaaz immediately. The product supports pause and deletion at any time.

If a family circumstance changes (bereavement, mental health, a medical event) and the elder is no longer in a position to participate, write to us. We will pause the account, hold the existing archive safely, and let you decide later whether to keep, export, or delete it.

Early-access service boundaries

Alfaaz serves Indian families, but some infrastructure partners process data in the United States today. We are actively evaluating stronger India-resident data handling over time.

Alfaaz is offered on an early-access basis. That means features may change, occasional outages may happen, transcription accuracy is not guaranteed, and no archival or uptime SLA is implied unless we have agreed one with you in writing. Treat the memoir as a living document being built together with your family, not as an emergency communications service or a guaranteed legal record.

Pricing and billing

Alfaaz is currently invite-only for normal early access, and those families are not on paid plans. The separate Mother's Day gift checkout is a one-time campaign purchase, not a subscription. The pricing approach we will follow when standard public plans launch is described on the pricing page. When billing begins for your account, you will receive written notice in advance, with a clear transition path and the option to export available archive content or delete the archive before any change to billing takes effect.

Once public plans are live, the usual rules will apply: prices are set out plainly, refunds for material service failures are honoured, and we will not silently change your plan or charge you more without telling you first.

Ownership of family content

Your family owns the stories, voice recordings, transcripts, summaries, life chapters, and extracted memory it creates with Alfaaz. You grant Alfaaz a limited, worldwide, non-exclusive licence to host, transcribe, translate, transmit, and display this content for the sole purpose of operating the service for you. This licence does not extend to advertising, profiling, sharing with other families, or AI model training, and ends when you delete the relevant content or close the account (subject to short backup-retention windows that we work to clear).

Stories shared by the elder remain theirs morally and culturally. If the elder later asks for a piece of content to be removed from the memoir, we will treat that request as authoritative even if the family member who set up the account did not initiate it.

Suspension and termination

Alfaaz may suspend or end access for any account where we reasonably believe abuse, unlawful use, or a safety risk to the elder is occurring. Where it is safe to do so, we will tell you why and give you a chance to respond before terminating.

Families can also close their account at any time by writing to us. On closure, we delete your account, the elder's data, and the archive on request. See the privacy page for the deletion timeline.

Limitation of liability

Alfaaz is provided on an early-access basis without warranties beyond those that cannot be disclaimed under applicable law. To the maximum extent allowed by law, Alfaaz's liability for any claim arising out of your use of the service is limited to the fees you have paid Alfaaz in the twelve months before the claim, which during early access is typically zero.

Nothing in these terms limits liability for fraud, gross negligence, willful misconduct, or anything else that cannot be limited under the law that governs these terms.

Governing law and dispute resolution

These terms are governed by the laws of the Netherlands. Any dispute arising out of or in connection with the service or these terms will be brought before the competent courts of Amsterdam, the Netherlands, unless local consumer-protection law gives you the right to bring proceedings in your country of residence.

Before either side starts formal proceedings, we both agree to try to resolve the issue by writing to each other in good faith. Most issues turn out to be resolvable that way.

Changes to these terms

When something material changes (a new processor, a different liability cap, a change in pricing structure) we update the date at the top of this page and notify families by email before the change takes effect. We do not retroactively widen what you have agreed to without telling you.

Contact

Questions about these terms: hello@alfaaz.me. Privacy or deletion requests: privacy@alfaaz.me. Both go to a real person.