Terms

The early-access rules in plain language.

These terms describe how families can use Alfaaz, what they remain responsible for, and the boundaries of the service while it is still in early access. They are written to be read. Short paragraphs, no shouty all-caps, no buried clauses.

Who we are

Alfaaz ("Alfaaz", "we", "us", "our") is operated by Pulkit Mendiratta, trading as a sole proprietorship (eenmanszaak) under the name "Alfaaz", registered in the Netherlands.

Registered with the Netherlands Chamber of Commerce (KvK) under number 42039821.
VAT/BTW identification: NL005448296B73.
Address: Wibautstraat 186, Amsterdam, Netherlands.
Contact: support@alfaaz.me (general) and privacy@alfaaz.me (data and privacy).

Definitions

Service — the Alfaaz website, dashboard, WhatsApp conversation experience, and related features.
You / Account Holder — the person who creates and manages an Alfaaz account.
Family — the group of account holders who share access to the same elders and stories.
Elder — a person you register so that Alfaaz can converse with them and preserve their stories.
Content — voice recordings, transcripts, AI-generated summaries, life chapters, extracted people/places/events, and other material created through the Service.

Eligibility and your account

3.1 You must be at least 18 years old and able to enter into a binding contract.

3.2 You are responsible for the accuracy of your account information, for keeping your login secure, and for all activity under your account.

3.3 Family access is shared. Anyone you invite to your Family can see and act on all elders, conversations and stories in that Family. You are responsible for who you invite and for their use of the Service. We are not responsible for disputes between members of a Family.

What Alfaaz is — and what it is not

4.1 Alfaaz is a storytelling and memory-keeping tool. It sends and receives WhatsApp voice messages, holds AI-generated conversations, and turns them into transcripts and written summaries for your Family.

4.2 Alfaaz is NOT, and must not be relied on as:

a medical, clinical, diagnostic, caregiving, or health-monitoring service;
a wellbeing-check, supervision, or "is my parent okay" monitoring service;
an emergency or crisis service (it cannot detect, report, or respond to emergencies, distress, self-harm, abuse, or medical events, and has no duty to do so);
a counselling, therapy, or mental-health service;
a source of legal, financial, medical, or other professional advice.

4.3 If there is an emergency, or you are concerned about an elder’s health or safety, contact local emergency services or a qualified professional. Do not rely on Alfaaz.

Registering an elder — authority, consent, and your undertaking

This section is the core of the agreement. By registering an elder, or by starting or continuing a conversation with one, you represent, warrant, and undertake that:

5.1 Authority. You have the authority and the legal right to register that elder, to provide their phone number and information, and to have Alfaaz contact them on WhatsApp.

5.2 Informed consent. The elder has agreed to take part, and you have explained to them, in a way they understand, that:

Alfaaz will send and receive voice messages on WhatsApp to talk about their life and memories;
the voice they hear and the questions they receive are generated by artificial intelligence (an automated system), not a live human family member;
their voice recordings and what they say will be stored and shared with their Family through Alfaaz; and
they can decline, ignore, or stop at any time, simply by not replying.

5.3 Capacity. The elder has the mental capacity to give that consent, or you are their lawfully authorised guardian or representative acting in their interests.

5.4 Responsibility for the elder’s wellbeing (the undertaking). You are solely responsible for the elder’s health, safety, welfare, and participation. You acknowledge and agree that:

Alfaaz is not a medical, monitoring, caregiving, or emergency service (Section 4);
Alfaaz has no duty to observe, assess, supervise, intervene, escalate, warn, or summon help in respect of the elder, regardless of anything the elder may say during a conversation; and
you assume all risk arising from the elder’s use of, or participation in, the Service, including any physical, medical, emotional, or psychological effect on the elder.

5.5 Third parties in stories. Elders naturally mention other people. You are responsible for the information shared about third parties through your Family’s use of the Service, and for handling any request from such a person to access or remove information about them (which you can forward to us at privacy@alfaaz.me).

5.6 If any of the representations in this Section stop being true (for example, the elder withdraws consent, or you lose authority), you must stop using the Service for that elder and delete them from the dashboard.

Artificial intelligence and accuracy

6.1 Conversations, transcripts, summaries, "life chapters", extracted people/places/events, and other written Content are produced or assisted by artificial intelligence. AI can be inaccurate, incomplete, out of date, or simply wrong — it can mishear words, misattribute facts, blend details, or invent things that were never said ("hallucinate").

6.2 AI-generated Content is not verified fact and is not professional advice. Before you rely on, act on, or share any Content — especially anything about a living person — you are responsible for reviewing it for accuracy. You can edit or delete Content in the dashboard.

6.3 You will not share or publish Content in a way that is unlawful, defamatory, or harmful to any person.

Acceptable use

7.1 You will use the Service only for its intended purpose — preserving the stories of an elder you are authorised to set up — and in compliance with applicable law.

7.2 You will not:

register or message any person without the authority and consent described in Section 5;
use the Service to harass, surveil, deceive, defraud, or harm anyone;
use it to collect or process anyone’s data for a purpose they have not agreed to;
attempt to disrupt, reverse-engineer, scrape, overload, or gain unauthorised access to the Service;
resell or commercially exploit the Service without our written permission.

7.3 Fair usage. Alfaaz is an early-access, shared service. Your plan or invitation states how many elders are included; unless we agree otherwise, standard early access is for one elder per family. One conversation may run per elder at a time. Automated follow-ups are paced by Alfaaz and may be delayed, skipped, or paused based on engagement, quiet hours, system capacity, or service health.

We do not currently promise a fixed monthly number of conversations, audio minutes, or processing time. Please use Alfaaz for ordinary private family storytelling, not bulk extraction, automated testing, resale, or unusually high-volume use. If usage materially affects other families, security, costs, or reliability, we may queue, throttle, pause, or restrict the account. Except for clear abuse or security risk, we will try to contact you first and accommodate genuine family needs where practical.

Your Content and ownership

8.1 You and your Family own your stories. As between you and us, you retain all rights in the Content your Family creates through the Service.

8.2 Licence to run the Service. You grant us a limited, worldwide, royalty-free licence to host, store, process, transcribe, analyse, transmit, and display the Content solely to provide and operate the Service for you (including via the sub-processors listed in our Privacy Policy). This licence ends when the Content is deleted, subject to short technical retention in backups and processor systems.

8.3 No marketing use without consent. We will not use your Content (including an elder’s stories, voice, name, or likeness) for marketing, promotion, testimonials, or any public purpose without your separate, explicit, prior consent.

8.4 No AI model training. We do not use your Content to train artificial-intelligence models, and we contract with our AI providers to process your Content only to deliver the Service. (See the Privacy Policy for each provider’s retention.)

Payments, prices, and refunds

9.1 Some features or offers are paid. Where they are, the price and what it includes are shown before you pay. Payments are processed by Stripe; we do not store your card details.

9.2 No subscription or automatic renewal. Alfaaz does not charge you on a recurring or automatic basis. Any charge is a one-time payment that you make manually. Access tied to a paid offer simply ends when its period ends unless you choose to pay again.

9.3 Refunds. Because Alfaaz is digital content that begins processing quickly, paid amounts are non-refundable once the Service for that purchase has begun, except where a refund is required by law or expressly offered at the time of purchase. If you are an EU/UK consumer, you have a statutory 14-day right of withdrawal for distance contracts; by asking us to begin the Service during that period and acknowledging it, you agree we may start immediately and that you lose the right of withdrawal once we have fully performed. If the Service for a purchase has not yet begun, you may request a refund within 14 days of purchase. Refund requests: support@alfaaz.me.

9.4 Prices are stated inclusive or exclusive of tax as indicated at checkout; you are responsible for any taxes that apply to you.

Beta, availability, and changes

10.1 Alfaaz is beta software. It is still under active development and testing, is prone to bugs, errors, interruptions, and unexpected behaviour, and is provided "as is" and "as available". Features may change, break, or be removed; conversations may fail, be delayed, or be lost; and the Service may be unavailable from time to time. You use the Service with this understanding.

10.2 Not a guaranteed archive. While we work hard to keep your stories safe, you should not treat Alfaaz as the only copy of anything important to you. Export or back up anything you cannot afford to lose.

10.3 We may modify, suspend, or discontinue all or part of the Service. We may update these Terms; if we make a material change we will take reasonable steps to notify you (for example, by email or in the product), and your continued use after the change takes effect means you accept the updated Terms. If you do not agree, you may stop using the Service and close your account.

10.4 Early Access Programme. Alfaaz is currently in early access, and every account created before 1 August 2026 takes part in our Early Access Programme. Early software needs hands-on care: you agree that, where necessary to investigate and fix a specific problem, we may access and review Content and related processing records from Early Access accounts in order to diagnose and correct errors and failures, verify and improve the accuracy of AI-generated output, repair data-quality issues in your Family’s archive (for example, duplicated or misattributed people, places, and events), and confirm that our safety and content-integrity checks work as intended. Any such review is issue-driven rather than routine monitoring, is limited to the minimum data necessary, uses de-identified or pseudonymised data wherever practicable, and is performed only by authorised personnel under confidentiality. This Section continues to apply to Content created by Early Access accounts after the early-access period ends, and always remains subject to Section 8.3 (no marketing use), Section 8.4 (no AI model training), and our Privacy Policy.

Third-party services

11.1 The Service depends on third parties — including WhatsApp/Meta, our messaging, AI, hosting, payment, and email providers (listed in the Privacy Policy). Their availability and behaviour are outside our control, and we are not responsible for their acts, omissions, or terms.

11.2 WhatsApp is operated by Meta under its own terms and privacy policy. We do not control message delivery, and delivery is not guaranteed.

Disclaimers

12.1 To the fullest extent permitted by law, the Service and all Content are provided "as is" and "as available", without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, secure, or that Content will be accurate or preserved.

12.2 Nothing in these Terms excludes or limits any right you have as a consumer that cannot be excluded or limited under the mandatory law of the Netherlands, the EU, or your country of residence.

Limitation of liability

13.1 To the fullest extent permitted by law, and subject to Section 13.3:

we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of data, loss of stories, loss of profits, or loss of goodwill, arising out of or relating to the Service; and
our total aggregate liability arising out of or relating to the Service and these Terms is limited to the greater of (a) the total amounts you paid us in the 12 months before the event giving rise to the claim, or (b) €100.

13.2 Elder wellbeing. Without limiting Section 5, and subject to Section 13.3, we are not liable for any harm to, condition of, or event affecting an elder, including any physical, medical, emotional, or psychological harm, that is not directly caused by our own intentional misconduct or gross negligence.

13.3 What we do not exclude. Nothing in these Terms excludes or limits our liability for:

death or personal injury caused by our negligence;
our intent (opzet) or gross negligence (bewuste roekeloosheid);
fraud; or
any liability that cannot be excluded or limited under applicable mandatory law (including your mandatory consumer rights).

Indemnity

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Pulkit Mendiratta (trading as Alfaaz) from and against any third-party claim, demand, loss, liability, damage, cost, or expense (including reasonable legal fees) arising out of or relating to: (a) your breach of these Terms; (b) your lack of the authority, consent, or capacity described in Section 5; (c) any harm to, or claim by or on behalf of, an elder you registered; (d) information about third parties shared through your Family’s use of the Service; or (e) your sharing, publication, or use of Content. This Section does not apply to the extent a claim arises from our own intentional misconduct or gross negligence, and it is subject to your mandatory consumer rights.

Suspension and termination

15.1 You may stop using the Service and delete elders or your account at any time from the dashboard or by contacting us.

15.2 We may suspend or terminate your access if you breach these Terms, if required by law, or if continuing to provide the Service to you would expose us or an elder to legal or safety risk.

15.3 On termination, the licences you grant end and we will delete or de-identify Content in line with the Privacy Policy, subject to short technical retention and any record we must keep by law.

Privacy and data protection

16.1 Our Privacy Policy explains what we collect, why, who we share it with, and your rights. By using the Service you acknowledge it.

16.2 We act as data controller under the EU GDPR and as data fiduciary under India’s Digital Personal Data Protection Act, 2023 for the personal data we process. Elders are located in India; account holders may be located in the EU, UK, US, Canada, or elsewhere — the Privacy Policy describes the rights available in each.

Governing law and disputes

17.1 These Terms and any dispute relating to them or the Service are governed by the laws of the Netherlands, without regard to conflict-of-law rules, and subject to the mandatory consumer-protection law of your country of residence.

17.2 Disputes will be submitted to the competent courts of Amsterdam, the Netherlands. If you are a consumer, this does not deprive you of the protection of mandatory provisions of the law of your country of residence, or of your right to bring proceedings in the courts of your home country where the law allows.

17.3 EU consumers may also use the European Commission’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

General

18.1 Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us about the Service.

18.2 Severability. If any provision is found unenforceable, the rest remain in effect, and the unenforceable provision is limited to the minimum extent necessary.

18.3 No waiver. Our failure to enforce a provision is not a waiver of it.

18.4 Assignment. You may not assign these Terms without our consent. We may assign them in connection with a reorganisation, sale, or transfer of the business (for example, on incorporating a company), on notice to you.

18.5 Force majeure. We are not liable for failures or delays caused by events beyond our reasonable control.

18.6 Notices. We may contact you by email or in the product. You can reach us at support@alfaaz.me.

Contact

Pulkit Mendiratta, trading as Alfaaz · Wibautstraat 186, Amsterdam, Netherlands. General: support@alfaaz.me · Privacy: privacy@alfaaz.me.

Trust & care