Frequently asked questions
Clear answers before you add an elder.
The practical version: what your elder receives, how conversations behave, what the family archive includes today, and where trust details live. Short answers first, with no future roadmap presented as shipped product.
At a glance
The essentials, without the long scroll.
- Elder experience
- WhatsApp voice notes only. No Alfaaz app or elder login.
- Live languages
- Hindi, Indian English, and Marathi. Telugu is still gated.
- Pace
- Family starts the first session; optional follow-ups can auto-send about every four days.
- Archive today
- Audio, transcripts, summaries, life chapters, entities, and open threads.
Section
Start here
How do I get started with Alfaaz?
Join the waitlist at alfaaz.me. When your family is invited, you create a family account, add the elder's WhatsApp number, choose their language, add any useful context, and send the first voice-note prompt. Setup is designed to take about ten minutes.
What does my elder need?
They need the phone they already use for WhatsApp. There is no Alfaaz app, no elder account, and no password. If they can receive and reply to a WhatsApp voice note from family, they can use Alfaaz.
Does Alfaaz message my elder without warning?
The setup flow gives you a short heads-up message you can send or edit before the first Alfaaz voice note. The first conversation only starts after a family member chooses a topic and sends it.
Can I add more than one elder?
Yes. A family account can hold multiple elders. Each elder has their own WhatsApp number, language, conversations, memory, questions, and story archive so records stay clearly attributed.
Section
WhatsApp conversations
How does a conversation start?
A family member picks a suggested question or writes a topic. Alfaaz generates a warm opener in the elder's language, turns it into a voice note, and sends it on WhatsApp. Returning conversations can reference earlier stories so the exchange does not feel like a fresh questionnaire each time.
How often does Alfaaz send questions?
The first conversation is always started by a family member. After an elder has completed at least one session, Alfaaz can auto-send a suitable follow-up about every four days when enabled, outside India quiet hours. Families can pause this.
What happens if my elder goes quiet?
If a live conversation goes quiet, Alfaaz may send one gentle nudge after several hours when the story seems unfinished and it is not late at night in India. Thin or unanswered sessions can close silently. The elder is never forced to continue.
How does Alfaaz choose follow-up questions?
Claude generates one open-ended follow-up at a time from the current transcript, the chosen topic, and the elder's past memory. After a session ends, Alfaaz extracts people, places, events, emotional moments, and unfinished threads so future sessions can pick up with context.
Can elders skip a question they don't want to answer?
Yes. They can say they do not remember, answer something else, pause, or stop. Alfaaz is meant to follow the elder's lead, not push through a script.
How long is one session?
A typical session is a multi-turn WhatsApp voice-note exchange. The system starts wrapping up when the story feels complete and has a hard cap at 20 elder-assistant exchanges so a session does not run indefinitely.
Section
Languages
What languages does Alfaaz support?
Live elder conversations currently support Hindi, Indian English, and Marathi. Hindi/Hinglish code-mixing is supported within Hindi. Telugu is in review and not enabled for live elders yet.
My grandmother speaks in a regional dialect. Will Alfaaz understand her?
Alfaaz uses ElevenLabs Scribe v2 for transcription. It works best when the speech is close to the selected language, and handles Hindi-English code-mixing reasonably well. Very dialect-specific speech should be discussed with us before onboarding so expectations are clear.
Can my elder mix Hindi and English in the same answer?
Yes. Code-mixing is treated as natural, not as an error. Elders can say 'Main office mein kaam karta tha' or switch mid-sentence without Alfaaz losing the thread. English proper nouns, place names, and family words are handled gracefully.
Will Alfaaz ever reply to my elder in a language they did not choose?
Each elder is configured for one primary language. Alfaaz does not switch the assistant language mid-conversation just because the elder uses a few English names or code-mixed phrases.
Section
Family archive
What does my family see after a conversation?
The family workspace shows conversations with transcripts and original audio, story summaries, life chapters, remembered people and places, open threads, and suggested next questions. These views become richer as more sessions are completed.
Is the original voice recording preserved?
Yes. Incoming elder voice notes and outgoing Alfaaz voice notes are stored with the conversation so the family can listen back, not just read a transcript.
Does Alfaaz really remember across sessions?
After each completed session, Alfaaz extracts people, places, events, emotional moments, and unfinished threads, then merges them into the elder's memory. Future sessions use that memory to avoid starting from zero.
Is export or print available?
Not as a polished self-serve feature yet. During early access, Alfaaz is a digital archive inside the family workspace. Export and print formats are on the roadmap and should not be treated as shipped today.
Can the whole family access it?
Yes. The family workspace supports shared family access, so invited family members can see the same elders, conversations, and growing archive.
Section
Trust and privacy
Does Alfaaz use family stories to train AI models?
No. Alfaaz does not use your family's recordings, transcripts, or story content to train AI models. AI processors are used to run transcription, interview generation, extraction, and summarization, but not to turn your family history into reusable training data.
Who can access my elder's voice notes and archive?
Access is limited to the family account and invited family members, plus the service providers needed to run Alfaaz. We do not sell or expose family stories to advertisers or other families.
Where should I read the detailed trust commitments?
The trust page is the source of truth for processors, data location, deletion, model-training boundaries, and elder transparency. The privacy page has the longer policy summary.
Section
Access and pricing
Is Alfaaz public today?
Alfaaz is in invite-only early access. The waitlist is open, and families are onboarded deliberately so the product, archive quality, and trust model can mature together.
Is Alfaaz free?
Early-access families are not currently being charged while the product matures. Public pricing will be published before any family is asked to pay. There is no quiet conversion from free to paid.
Can I use Alfaaz if I live outside India?
Yes. Alfaaz is built for Indian and diaspora families. A family member can manage the account from abroad while the elder receives WhatsApp voice notes in India. The asynchronous flow helps across time zones.
Can I give Alfaaz as a gift?
Yes. Alfaaz can be gifted to a parent or grandparent, but the family member who gives it still sets up the account, adds the elder, and starts the first conversation.
Still have a question?
Write to us at hello@alfaaz.me. We read every message and reply personally. No ticket queue, no chatbot.